Channel Management and Support
At BCSG we understand that to ensure a proposition is successful you need to sell it effectively.
We have experience working with multi-channel scale distribution networks and take a holistic view, from sales process design to support, to find a solution that works for your business. Our national network of sales coaches understand the drivers of seller behaviour and provide comprehensive support and training. We equip your staff with the skills, knowledge and confidence they need to get the results.
Customer Training and Support
BCSG ensure that your small business customers are looked after every step of the way with our extensive training and support programmes.
We train around 20,000 small businesses face to face every year at our regional training centres, giving our programmes a national reach. Our training sessions, delivered by CIPD-qualified training professionals, are designed to be engaging and interactive and help your customers to gain maximum value from the products you provide.
We also provide dedicated support to over 150,000 small businesses worldwide via a number of channels including telephony, email and chat. Absolutely everything we do is geared to handling day-to-day customer relations more efficiently and cost-effectively, whilst delivering first class customer care.
"The bank contacted BCSG for help because of its track record in meeting the high-service expectations of small businesses."